Refund policy

Because our teas and matcha are consumable products, we do not accept returns or exchanges for change of mind or personal taste preferences.

If your order arrives damaged, contains an incorrect item, or has a quality issue, please contact us through our Contact page with your order number and a photo, if applicable. We’ll work with you to resolve the issue, which may include a replacement or refund.

Please contact us before sending any items back.

For cancellation requests, contact us as soon as possible. We can cancel and refund orders that have not yet been shipped.

Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

This policy does not limit any rights you have under applicable consumer protection laws.